Accelerated ITIL ® 4 Foundation for ITIL ® v3 Foundation Certificate Holders

Target Audience:

This one day accelerated course is designed for candidates that hold an ITIL® v3 Certification and have prior knowledge of ITIL®.

The course targets the participants in the IT and business domains who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. The Candidates will receive a voucher which they can use to take the Foundation Certification exam. This course and the related certification can be beneficial for the following roles:

• IT Support Staff
  
• IT Consultants
  
• Business Managers
  
• Business Process Owners
  
• IT Developers
  
• Service Providers
  
• System Integrators

Learning Objectives:

At the end of this course, participants will be able to:

• Understand the key concepts of ITIL service management.
  
• Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
  
• Understand the four dimensions of ITIL service management.
  
• Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
  
• Understand the key concepts of continual improvement.
  
• Learn the various ITIL practices.

Topics Covered:

• Module 1 Course Introduction and Recap of ITIL 4 based on pre-course reading
• Module 2 Service Management: Key Concepts
  
• Module 3 The Guiding Principles
  
• Module 4 The Four Dimensions of Service Management
  
• Module 5 The Service Value System
  
• Module 6 Continual Improvement
  
• Module 7 The ITIL Practices