| Course Date | Start Time | End Time | Time Zone | Location | Days | Price |
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Accelerated ITIL ® 4 Foundation for ITIL ® v3 Foundation Certificate Holders
This accelerated course is designed for candidates that hold an ITIL® v3 Certification and have prior knowledge of ITIL®. The primary target is participants in the IT and business domains who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. The candidates will receive a voucher which they can use to take the Foundation Certification exam.
Duration: 1 Day
Prerequisites
- Familiarity with industry best practices and/or previous ITIL versions
- ITIL® v3 Certification
Audience
- Business Managers
- Business Process Owners
- IT Consultants
- IT Developers
- IT Support Staff
- Service Providers
- System Integrators
Learning Objectives
- Understand the key concepts of ITIL service management
- Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management
- Understand the four dimensions of ITIL service management
- Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect
- Understand the key concepts of continual improvement
- Learn the various ITIL practices
Topics
- Course Introduction and Recap of ITIL 4 based on pre-course reading
- Service Management: Key Concepts
- The Guiding Principles
- The Four Dimensions of Service Management
- The Service Value System
- Continual Improvement
- The ITIL Practices
