Accelerated ITIL ® 4 Foundation for ITIL ® v3 Foundation Certificate Holders

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ITILFOUNDV4AC

Accelerated ITIL ® 4 Foundation for ITIL ® v3 Foundation Certificate Holders

This accelerated course is designed for candidates that hold an ITIL® v3 Certification and have prior knowledge of ITIL®. The primary target is participants in the IT and business domains who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. The candidates will receive a voucher which they can use to take the Foundation Certification exam.

Duration: 1 Day

Prerequisites

  • Familiarity with industry best practices and/or previous ITIL versions
  • ITIL® v3 Certification

Audience

  • Business Managers
  • Business Process Owners
  • IT Consultants
  • IT Developers
  • IT Support Staff
  • Service Providers
  • System Integrators

Learning Objectives

  • Understand the key concepts of ITIL service management
  • Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management
  • Understand the four dimensions of ITIL service management
  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect
  • Understand the key concepts of continual improvement
  • Learn the various ITIL practices

Topics

  • Course Introduction and Recap of ITIL 4 based on pre-course reading
  • Service Management: Key Concepts
  • The Guiding Principles
  • The Four Dimensions of Service Management
  • The Service Value System
  • Continual Improvement
  • The ITIL Practices
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