ITIL® Intermediate: Planning, Protection and Optimization

Course DateStart TimeEnd TimeTime ZoneLocationDaysPrice
Call for In Class or Live Virtual Dates5$3,195 CADPurchase

Planning, Protection and Optimization Certificate

Description: In partnership with ITSM Academy, DesTech is offering the ITIL® Capability Course - The ITIL® Capability Course - Planning, Protection and Optimization (PPO) provides the best practice knowledge required to cost-effectively plan, deliver and manage the "warranty" processes to ensure that IT services are 'fit for use'. Embedded into the course is our unique virtualization, Living the Lifecycle®. Woven through all ITSM Academy's ITIL® Certification classes, it brings ITIL® processes and concepts to life. Within a virtual business environment, we introduce a service and then follow it from strategic decision through implementation.

  • Living the Lifecycle® successfully enables active learning by encouraging participants to:
  • Discuss and understand pure ITIL® concepts
  • Apply concepts to a "neutral" real world situation
  • Learn different perspectives
  • Reinforce examinable concepts

Duration: 5 Days


  • IT/Business Professionals and Process Owners requiring deep role-based knowledge of the PPO processes
  • Individuals seeking to achieve the ITIL® Master or ITIL® Expert™ Certification

  • Candidates for this course have:
  • ITIL® Foundation - obtained through ITIL® Foundation or Bridge Course

Recommended: 2 to 4 years IT Service Management experienceA minimum of 12 hours of personal study

Topics: Upon successful completion learners will understand

  • Service Management as a Practice
  • Planning, Protection and Optimization Processes
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management (ITSCM)
  • Information Security Management
  • Demand Management
  • Roles and Responsibilities
  • Technology and implementation consideration
  • Challenges, critical success factors and risks

Certification: Successfully passing (70%) the 90 minute exam, consisting of eight (8) complex, multiple choice, scenario-based questions, leads to the ITIL® Intermediate Certificate.

ITIL® Expert: Earn 4 credits of the 22 required to achieve the ITIL® Expert Certification.

Project Management Institute (PMI) Profesional Development Units (PDUs): ITSM Academy is recognized by PMI® as a Global Registered Education Provider (R.E.P.). Project Management Professionals earn 38 PDUs upon completion of this course.



  • Five (5) Days of Instructor Led Education (30 Contact Hours)
  • Learner Manual (excellent post-class reference)
  • Study Aids and Sample Exams, Exam Preparation
  • Participation in a Unique Series of Case Study-Based Exercises - Living the Lifecycle®
  • In-Class Examination

Note: The ITIL® core library books are not included. Learners must bring their own copy of Service Transition to class and have access to the full suite, which is available at Upon registration, learners are emailed a copy of the official syllabus to identify class pre-reading.
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