ITIL® Practitioner

Course DateStart TimeEnd TimeTime ZoneLocationDaysPrice
Call for In Class or Live Virtual Dates3$1,917 CADPurchase


ITIL Practitioner Certificate

A brand new qualification from AXELOS, that follows on from ITIL Foundation. It will enable ITIL Practitioners to confidently and successfully adapt and adopt the ITIL framework. Building on the knowledge gained at Foundation level, it will give you the ability to identify and deliver improvement initiatives in the workplace. ITIL Practitioner is an additive to the existing qualification scheme. The third day is exam preparation.

Duration: 3 Days


  • ITIL Foundation Certification
  • Read ITIL’s Continual Service Improvement (CSI) book (strongly recommended)


  • The ITIL Practitioner qualification is suitable for candidates who wish to go beyond the Foundation qualification towards a more practical approach


  • The Nine Guiding Principles of ITSM
  • How the Principles Work Alongside Other Philosophies, Frameworks, and Methodologies
  • Metrics and Measurement Skill Development
  • Communication Skill Development
  • Organizational Change Management Skill Development


  • Successfully passing (70%) the 1 hour and 45 minute open-book exam, consisting of 40 scenario-based, multiple-choice questions, using the official ITIL® Practitioner Guidance Book by AXELOS
  • Gain ITIL Practitioner Certificate
  • Candidates pursuing the Expert qualification earn 3 credits towards the 22 required to achieve the ITIL® Expert Certification

Course Materials

  • ITIL® Practitioner Guidance Book by AXELOS
  • Student Manual
  • Exercises designed to apply concepts
  • Sample documents, templates, worksheets, assessments, tools, and techniques
  • Exam Voucher
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