Siebel 20/21 Public Sector

Course DateStart TimeEnd TimeTime ZoneLocationDaysPrice
Dec 12, 202211:0007:00ESTToronto - In Class or by Video Conference5$5,000 USDPurchase
Mar 13, 202309:0005:00EDTToronto - In Class or by Video Conference5$5,000 USDPurchase
Jun 19, 202309:0005:00EDTToronto - In Class or by Video Conference5$5,000 USDPurchase
Sep 18, 202309:0005:00EDTToronto - In Class or by Video Conference5$5,000 USDPurchase
Dec 11, 202309:0005:00ESTToronto - In Class or by Video Conference5$5,000 USDPurchase


SB2021PSEC

Siebel 20/21 Public Sector

The Siebel CRM 20/21 Public Sector course is a comprehensive, modular training. Students learn the key components, functionality and customization capabilities of Siebel CRM (IP 17 and higher, including Siebel CRM 21.x) Public Sector. The content is also applicable to any prior version (Siebel CRM Innovation Pack 17 or higher, including Siebel 18, 19, 20 and 21). The training is beneficial for IT Professionals, Application Administrators and Consultants with no or limited prior Siebel CRM knowledge who aspire to learn Siebel Public Sector.

Duration: 5 Days

Prerequisites

  • Familiarity with web-based software applications and Microsoft Windows
  • Experience with the foundations of enterprise applications and/or CRM (suggested)

Topics

  • Incident Creation and Management
  • Enable Serialization
  • Creating Serialization Rules
  • Creating Activity Plans
  • Creating Case Approval Templates
  • Tracking Approvals
  • Creating Assignment Rules and Executing Assignment
  • Enabling Effective Dates in Siebel Public Sector
  • Case Appeals Process
  • Managing Time Tracking and Time Periods
  • Lists of Values Management
  • Creating State Model
  • Creating and Managing Reports for Siebel Public Sector
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