| Course Date | Start Time | End Time | Time Zone | Location | Days | Price | |
|---|---|---|---|---|---|---|---|
| Sep 26, 2022 | 09:00 | 05:00 | EDT | Toronto - In Class or by Video Conference | 5 | $5,000 USD | Purchase |
| Dec 12, 2022 | 11:00 | 07:00 | EST | Toronto - In Class or by Video Conference | 5 | $5,000 USD | Purchase |
Siebel 20/21 Public Sector
The Siebel CRM 20/21 Public Sector course is a comprehensive, modular training. Students learn the key components, functionality and customization capabilities of Siebel CRM (IP 17 and higher, including Siebel CRM 21.x) Public Sector
The content is also applicable to any prior version (Siebel CRM Innovation Pack 17 or higher, including Siebel 18, 19, 20 and 21)
The training is beneficial for IT Professionals, Application Administrators and Consultants with no or limited prior Siebel CRM knowledge who aspire to learn Siebel Public Sector
Familiarity with web-based software applications and Microsoft Windows is a prerequisite. Experience with the foundations of enterprise applications and/or CRM is beneficial
Duration: 5 days
Topics
- Incident Creation and Management
- Enable Serialization
- Creating Serialization Rules
- Creating Activity Plans
- Creating Case Approval Templates
- Tracking Approvals
- Creating Assignment Rules and Executing Assignment
- Enabling Effective Dates in Siebel Public Sector
- Case Appeals Process
- Managing Time Tracking and Time Periods
- Lists of Values Management
- Creating State Model
- Creating and Managing Reports for Siebel Public Sector
