| Course Date | Start Time | End Time | Time Zone | Location | Days | Price | |
|---|---|---|---|---|---|---|---|
| Call for In Class or Live Virtual Dates | 3 | $1,995 CAD | Purchase |
ITIL ® 4 Foundation Certification
The ITIL® (4) Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4.
Duration: 3 Days
Audience
- Business Managers
- Business Process Owners
- IT Consultants
- IT Developers
- IT Support Staff
- Service Providers
- System Integrators
Learning Objectives
- Understand the key concepts of ITIL service management
- Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management
- Understand the four dimensions of ITIL service management
- Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect
- Understand the key concepts of continual improvement
- Learn the various ITIL practices
Topics
- Course Introduction and Recap of ITIL 4 Based on Pre-course Reading
- Service Management: Key Concepts
- The Guiding Principles
- The Four Dimensions of Service Management
- The Service Value System
- Continual Improvement
- The ITIL Practices
Please note: The cost of the exam voucher is included in the price of the training.
