| Course Date | Start Time | End Time | Time Zone | Location | Days | Price | |
|---|---|---|---|---|---|---|---|
| Call for In Class or Live Virtual Dates | 4 | $2,595 USD | Purchase |
Microsoft Customer Data Platform Specialty
Customer Data Platform Specialists implement solutions that provide insight into customer profiles and that track engagement activities to help improve customer experiences and increase customer retention. In this course, you will learn about the Dynamics 365 Customer Insights solution, including how to unify customer data with prebuilt connectors, predict customer intent with rich segmentation, and maintain control of customer data. This specialty course starts with creating a unified profile and then working with customer data.
Duration: 4 Days
Prerequisites
- Familiarity with Dynamics 365 Customer Insights
- Firsthand experience with one or more Dynamics 365 apps, Power Query, Microsoft Dataverse, Common Data Model, and Microsoft Power Platform
- Working knowledge of practices related to privacy, compliance, consent, security, responsible AI, and data retention policy
Audience
- Customer Data Platform Specialists, or those who aspire for the role
Learning Objectives
- Clean, transform, and ingest data into Dynamics 365 Customer Insights
- Create a unified customer profile
- Work with Dynamics 365 Audience insights
- Enrich data and predictions
- Set up and manage external connections
- Administer and monitor Customer Insights
Topics
- Get Started with Dynamics 365 Customer Insights
- Ingest Data into Dynamics 365 Customer Insights
- Create a Unified Customer Profile in Dynamics 365 Customer Insights
- Work with Dynamics 365 Customer Insights
- Enrich Data and Predictions with Audience Insights
- Manage External Connections with Customer Data Platform
