ITIL® 4 Foundation Certification

Course DateStart TimeEnd TimeTime ZoneLocationDaysPrice
Nov 7, 202209:0005:00ESTToronto - In Class or by Video Conference3$1,595 CADPurchase
Dec 12, 202209:0005:00ESTToronto - In Class or by Video Conference3$1,595 CADPurchase
Jan 9, 202309:0005:00ESTToronto - In Class or by Video Conference3$1,595 CADPurchase
Feb 13, 202309:0005:00ESTToronto - In Class or by Video Conference3$1,595 CADPurchase
Apr 3, 202309:0005:00EDTToronto - In Class or by Video Conference3$1,595 CADPurchase
May 15, 202309:0005:00EDTToronto - In Class or by Video Conference3$1,595 CADPurchase
Aug 14, 202309:0005:00EDTToronto - In Class or by Video Conference3$1,595 CADPurchase
Sep 11, 202309:0005:00EDTToronto - In Class or by Video Conference3$1,595 CADPurchase
Nov 27, 202309:0005:00ESTToronto - In Class or by Video Conference3$1,595 CADPurchase
Dec 4, 202309:0005:00ESTToronto - In Class or by Video Conference3$1,595 CADPurchase


ITILFOUNDV4

ITIL ® 4 Foundation Certification

The ITIL® (4) Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4.

Duration: 3 Days

Audience

  • Business Managers
  • Business Process Owners
  • IT Consultants
  • IT Developers
  • IT Support Staff
  • Service Providers
  • System Integrators

Learning Objectives

  • Understand the key concepts of ITIL service management
  • Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management
  • Understand the four dimensions of ITIL service management
  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect
  • Understand the key concepts of continual improvement
  • Learn the various ITIL practices

Topics

  • Course Introduction and Recap of ITIL 4 Based on Pre-course Reading
  • Service Management: Key Concepts
  • The Guiding Principles
  • The Four Dimensions of Service Management
  • The Service Value System
  • Continual Improvement
  • The ITIL Practices
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