Course DateStart TimeEnd TimeTime ZoneLocationDaysPrice
May 24, 202209:0005:00EDTToronto - In Class or by Video Conference3$1,595 CADPurchase
Jul 4, 202209:0005:00EDTToronto - In Class or by Video Conference3$1,595 CADPurchase
Aug 15, 202209:0005:00EDTToronto - In Class or by Video Conference3$1,595 CADPurchase
Sep 26, 202209:0005:00EDTToronto - In Class or by Video Conference3$1,595 CADPurchase
Nov 7, 202209:0005:00ESTToronto - In Class or by Video Conference3$1,595 CADPurchase
Dec 12, 202209:0005:00ESTToronto - In Class or by Video Conference3$1,595 CADPurchase


ITIL ® 4 Foundation Certification

Target Audience:

The ITIL® (4) Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management or who are familiar with earlier versions of ITIL and/or other sources of industry best practice and wish to learn about ITIL 4. This course and the related certification can be beneficial for the following roles:

  • IT Support Staff
  • IT Consultants
  • Business Managers
  • Business Process Owners
  • IT Developers
  • Service Providers
  • System Integrators

Learning Objectives:

At the end of this course, participants will be able to:

  • Understand the key concepts of ITIL service management.
  • Understand how ITIL guiding principles can help an organization to adopt and adapt ITIL service management.
  • Understand the four dimensions of ITIL service management.
  • Understand the purpose and components of the ITIL service value system, and activities of the service value chain, and how they interconnect.
  • Understand the key concepts of continual improvement.
  • Learn the various ITIL practices.

Topics Covered:

  • Module 1 Course Introduction and Recap of ITIL 4 based on pre-course reading
  • Module 2 Service Management: Key Concepts
  • Module 3 The Guiding Principles
  • Module 4 The Four Dimensions of Service Management
  • Module 5 The Service Value System
  • Module 6 Continual Improvement
  • Module 7 The ITIL Practices
Right Menu IconMENU