Collection of Personal Information

Collection of PI depends on the purpose for collection and the product or service involved. Below are some examples of when DESTECH may collect Personal Information:

We may need to share some of the information we receive from you with our affiliates, partners or certain other third parties in order to supply you with services you request. If you submit in writing that you do not want us to use your information to contact you, in a timely manner we will remove your information from our contact lists.

(a) When you provide your Personal Information, during the inquiry, activation or purchase process for a product or service;

(b) When we provide service to our customers, including technical support or during the warranty, repair claims and service process;

(c) Automatically, when you use our products or services, or visit one of our websites (such as through the use of cookies or similar technologies).

All information requested from you for billing and accounting purposes is stored within our accounting database as an encrypted entry. Only a handful of accounting individuals will be able to un-encrypt this information, and only for the purposes of billing. Due to security reasons, we do not save this information in a cookie on your browser, so you will need to input this information each time that you purchase training with us.

Use of Personal Information

We use your Personal Information to provide you with our products or services.

We may also use your Personal Information to:

  1. Establish and maintain responsible commercial relations with you and to provide ongoing service;
  2. Try to understand the needs and preferences of our Customers, and determine your eligibility for products and services;
  3. Recommend products and services to meet your needs;
  4. Develop, enhance, market or provide products and services;
  5. Manage and develop business operations; or
  6. Meet legal and/or regulatory requirements.

Where necessary, we will request your further consent before using your Personal Information for any new purpose(s) beyond those described above.

Disclosure of Personal Information

We may disclose some of your Personal Information in a variety of circumstances, such as when we have your express or implied consent.

We may also disclose your Personal Information:

  1. To a person acting as your agent (such as a legal representative or authorized user) if we are reasonably satisfied that the person is authorized to receive your Personal Information;
  2. To our suppliers and authorized agents who assist with activities  such as service installation or network maintenance, subject to strict security safeguards;
  3. To third-party collection agencies for the purpose of collecting amounts owed to us which are past due;(e)   to third-parties ,such as credit reporting agencies or anyone you have had a payment relationship with, to assess creditworthiness or assist with the collection of amounts owed to us which are past due and delivery organizations to ship you products and/or services you have ordered;
  4. To a government institution or another organization if reasonably necessary to establish your identity or to investigate the contravention of a law or an agreement or to prevent fraud;
  5. To an appropriate public authority in an emergency situation where there is imminent danger to life or property;
  6. As you have otherwise given us, or a third-party (like a financial institution, government agency, social media or other on-line site) your consent to do so; or
  7. As otherwise allowed or required by law. Where necessary, we will request your further consent before disclosing your Personal Information for any new purpose(s) beyond those described above.


An individual’s express, written consent will be obtained before or at the time of collecting personal information. The purposes for the collection, use or disclosure of the personal information will be provided to the individual at the time of seeking his or her consent. Once consent is obtained from the individual to use his or her information for those purposes, DESTECH has the individual’s implied consent to collect or receive any supplementary information that is necessary to fulfil the same purposes. Express consent will also be obtained if, or when, a new use is identified.

Limiting Collection

Personal information will be used for only those purposes to which the individual has consented with the following exceptions, as permitted under PIPEDA:

DESTECH will use personal information without the individual’s consent, where:

  1. The organization has reasonable grounds to believe the information could be useful when investigating a contravention of a federal, provincial or foreign law and the information is used for that investigation;
  2. An emergency exists that threatens an individual’s life, health or security;
  3. The information is for statistical study or research;
  4. The information is publicly available;
  5. The use is clearly in the individual’s interest, and consent is not available in a timely way;
  6. Knowledge and consent would compromise the availability or accuracy of the information, and
  7. Collection is required to investigate a breach of an agreement.


DESTECH endeavors to ensure that any personal information provided by the individual in his or her active file(s) is accurate, current and complete as is necessary to fulfill the purposes for which the information has been collected, used, retained and disclosed. Individuals are requested to notify DESTECH of any change in personal or business information.

Retention of Personal Information

Personal information will be retained in client files as long as the file is active and for such periods of time as may be prescribed by applicable laws and regulations.


DESTECH will apply appropriate physical, administrative and technical safeguards to protect PI against loss or theft, or from unauthorized access, disclosure, copying, use, disposal or modification. Refer to DESTECH Information Security Policy for more information.

Employees and members of DESTECH committee(s) and/or Board of Directors are required to sign a confidentiality agreement binding them to maintaining the confidentiality of all personal information to which they have access.

Physical Safeguards

Active files are stored in locked filing cabinets when not in use. Access to work areas where active files may be in use is restricted to DESTECH employees only and authorized third parties.

All inactive files or personal information no longer required are shredded prior to disposal to prevent inadvertent disclosure to unauthorized persons.

Technological Safeguards

Personal information contained in DESTECH computers and electronic databases are password protected and encrypted in accordance with DESTECH Information Security Policy. Access to any of the DESTECH computers also is password protected. DESTECH Internet router or server has firewall protection sufficient to protect personal and confidential business information against virus attacks and “sniffer” software arising from Internet activity. Personal information is not transferred to volunteer committee members, the Board of Directors, or third parties by e-mail or other electronic form.


DESTECH will endeavor to make its privacy policies and procedures known to the individual via this Privacy Policy as well as the DESTECH Privacy Statement. A version of this document will also be available on the DESTECH website: www.DesTech.com.

Individual Access

An Individual who wishes to review or verify what personal information is held by DESTECH, or to whom the information has been disclosed (as permitted by the Act), may make the request for access, in writing, to the DESTECH Chief Privacy Officer. Upon verification of the individual’s identity, the Chief Privacy Officer will respond within 60 days.

If the individual finds that the information held by DESTECH is inaccurate or incomplete, upon the individual providing documentary evidence to verify the correct information, DESTECH will make the required changes to the individual’s active file(s) promptly.


If an individual has a concern about DESTECH personal information handling practices, a complaint, in writing, may be directed to the DESTECH Chief Privacy Officer: info@destech.com.

Upon verification of the individual’s identity, DESTECH Chief Privacy Officer will act promptly to investigate the complaint and provide a written report of the investigation’s findings to the individual.

Where DESTECH Chief Privacy Officer makes a determination that the individual’s complaint is well founded, the Chief Privacy Officer will take the necessary steps to correct the offending information handling practice and/or revise the DESTECH privacy policies and procedures.

Where DESTECH Chief Privacy Officer determines that the individual’s complaint is not well founded, the individual will be notified in writing. If the individual is dissatisfied with the finding and corresponding action taken by DESTECH Chief Privacy Officer, the individual may bring a complaint to the Federal Privacy Commissioner at the address below:

Office of the Privacy Commissioner of Canada
30, Victoria Street
Gatineau, Quebec
K1A 1H3

Toll-free: 1-800-282-1376
Phone: (819) 994-5444
TTY: (819) 994-6591


Questions/Access Request/Complaint

Any questions regarding this or any other privacy policy of DESTECH may be directed to the Chief Privacy Officer. Requests for access to information, or to make a complaint, are to be made in writing and sent to the Chief Privacy Officer at the address below:

Chief Privacy Officer
Email address: info@destech.com 
Contact Number: 416-368-8455
Toll Free Contact Number: 1-888-368-8455
Mailing Address: DESTECH, 69 Yonge St. Suite 1200 Toronto ON M5E 1K3

Right Menu IconMENU