MB220T00: Microsoft Dynamics 365 Marketing

Microsoft Dynamics 365 Marketing

This course will focus on configuring and managing advanced settings and core features within Dynamics 365 Marketing. Core features include leads, segments, lists, marketing forms, marketing pages, marketing emails, customer journeys, events, and analytics.

Duration: 4 Days

Prerequisites

• Knowledge of the Dynamics 365 platform
• Understand basic marketing principles
• Experience with Power Platform, especially in model-driven applications (recommended)

Audience

• IT or Marketing Professionals who want to learn how to leverage Dynamics 365 Marketing for businesses

Learning Objectives

• Configure advanced settings
• Manage marketing content, templates, and integrations
• Create and manage leads
• Design and create marketing forms and pages
• Create and manage segments
• Set up and launch customer journeys
• Create and manage events
• Distribute and analyze surveys

Topics

• Configure Dynamics 365 Marketing
• Manage Customers in Dynamics 365 Marketing
• Manage Marketing Forms and Pages
• Manage Segments and Subscription Centers
• Manage Emails and Journeys in Dynamics 365 Marketing
• Manage Events
• Create Surveys with Dynamics 365 Customer Voice
• Analyze Insights in Dynamics 365 Marketing