Siebel 20/21 Administration

Course DateStart TimeEnd TimeTime ZoneLocationDaysPrice
Sep 3, 202409:0005:00EDTLive Virtual Class3$3,600 USDPurchase
Nov 11, 202409:0005:00ESTLive Virtual Class3$3,600 USDPurchase


Siebel 20/21 Administration

The Siebel CRM 20/21 Administration course is a comprehensive, modular training. Students learn how to install, configure and manage modern versions of Siebel CRM (IP 17 and higher, including Siebel CRM 21.x)
The content is also applicable to any prior version (Siebel CRM Innovation Pack 17 or higher, including Siebel 18, 19, 20 and 21). The training is beneficial for IT Professionals, Application Administrators and Consultants with no or limited prior Siebel CRM knowledge who aspire to become Siebel Administrator.

Duration: 3 Days


  • CRM applications and history
  • Understand the Siebel CRM physical architecture
  • Understand how to install Siebel CRM and apply Updates, Modular Deployment Engine (MDE)
  • Introduction to Siebel Server Configuration, Parameters
  • Introduction to Siebel Server Management
  • Details on usage pattern tracking and performance monitoring
  • High-level overview of Siebel metadata and development tasks
  • Siebel visibility models and application security
  • How to manage workflow processes
  • Overview of Siebel EAI, including REST API
  • Introduction to Enterprise Integration Manager
  • How to deploy changes from development to test/production
  • Overview of Cloud deployment and containerization options
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