FrontDoor is DesTech’s modern, secure municipal Property Tax Portal that delivers a hassle-free, intuitive experience for all stakeholders. A purpose-built, total solution that lowers costs by dramatically reducing the need for customer service staff.
Municipalities can free up resources and reduce customer service costs by leveraging FrontDoor’s self-serve features. Lower costs, more staff cycles, and citizens that don’t have to show up in-person or call during business hours to get things done. FrontDoor creates a Win-Win-Win for all stakeholders. FrontDoor provides analytics that can further drive down costs by, for example, targeting and accelerating e-billing uptake.
Municipal Administrative Staff often bear the heavy burden of fielding countless tax-related inquiries, especially during tax season or interim/final billing periods. With FrontDoor, taxpayers can address all relevant tax concerns, significantly reducing the number of calls and emails that the service desk has to handle.
Account Holders enjoy access to a complete, easy-to-use tool that serves critical needs in real-time. Our software allows Municipalities to deliver a convenient and flexible property tax experience to Account Holders accessing balances, assessments, e-billing and more. This solution is designed for everyone: It Is AODA compliant, with font scaling, high contrast, and screen reading compatibility.
Cities that offer flexible, more efficient processes are desirable places to live and do business. FrontDoor is the embodiment of the promise of IT – lower costs, faster turnarounds, less hassle and individual empowerment which benefits all residents – improving taxpayer experience and helping frame the city as forward thinking and committed to digital innovation.
FLEXIBLE – FrontDoor performs across all types of devices – computers, cellphones (Android/Apple) and tablets. DesTech’s tax portal solution is futureproof, allowing for flexibility as tax requirements and integration options evolve. Guaranteed functionality even if changes are made to the underlying tax management software.
ROBUST – DesTech’s decades of experience designing and building tax management software, combined with our software development expertise has produced a rock-solid, intuitive, quickly deployed product. FrontDoor leverages the scalability and availability of cloud infrastructure and Canadian-based data centers and provides a bullet-proof, turnkey solution that offers both high performance and low latency.
CUSTOMIZABLE – This is not a one-size-fits-all solution. FrontDoor includes a module for Municipal staff to configure many elements of the public facing tax portal with no involvement of your IT team or DesTech. It is highly customizable which provides municipal staff, for example, the ability to write and schedule announcements to account holders as well as turn various features on or off.
Secure
24/7/365
Easy to use
Features include:
Tax account balances
Taxes in arrears
Future installments, amount, and due date
Taxes levied during the current year
Taxes levied in the prior year
Device agnostic
Current Value Assessment
Tax account status
Transaction details
Ability to purchase and print a statement of account
Ability to purchase and re-print a tax bill
Sign up or make changes to pre-authorized payment plans
Update mailing address
Changes to information (Such as removal of mortgage company from the account)
Sign up for e-billing
View e-billing pdf
Link to online payment of property tax bill levied in the prior year
